Refund and Returns Policy

Last updated: June 02, 2025

Thank you for shopping at Al Faal General Trading LLC. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

This Return and Refund Policy outlines your rights and our procedures for cancellations, returns, and refunds when purchasing goods through https://www.alfaaltrading.com.

📘 Definitions

Company: Al Faal General Trading LLC (“we”, “us”, or “our”), located at Warehouse 01, Al Asmawi Commercial Bldg 2, Ras Al Khor Industrial Area 2, Dubai, UAE.
Goods: Products offered for sale through our website.
Order: A request by you to purchase goods from us.
You: The individual or entity placing the order.
Website: https://www.alfaaltrading.com

🛍️ Order Cancellation Rights

You have the right to cancel your order within 7 days of receiving the goods, without providing any reason.

To cancel, contact us within this 7-day window using one of the methods below. Once your return is approved, please return the goods to the address provided. We will issue a refund within 14 days of receiving the returned goods.

How to notify us:

📧 Email: online@alfaaltrading.com
📞 Call: 04 344 0071
🌐 Contact Form

📦 Return Conditions

To be eligible for a return:

Goods must be returned within 7 days of delivery.
Items must be unused, undamaged, and in original packaging.
Goods must include all original components and accessories.

We cannot accept returns for:

Perishable items or goods past expiry.
Products unsealed or opened (for hygiene or safety reasons).
Personalized or custom-ordered goods.
Items that are inseparably mixed with other products after delivery.

Sale items are non-refundable, unless required by UAE law.

🚚 How to Return Goods

You are responsible for the cost and risk of returning the goods to us. Please send returns to:

Warehouse 04, Bin Hwaidi Diamond Star Warehouses,
Ras Al Khor Industrial Area 1, Dubai, UAE

We recommend using a trackable and insured shipping service. We cannot process refunds until we receive the returned items or proof of delivery.

💳 Refunds

Refunds will be issued using the same payment method used during the purchase.
No transaction fees will be charged on refunds.
Refunds will be processed within 14 business days after goods are received and inspected.