Privacy Policy
Last updated: June 02, 2025
At Al Faal General Trading LLC (“Company”, “We”, “Us”, “Our”), we are committed to protecting your privacy. This Privacy Policy explains how your personal data is collected, used, and shared when you visit or make a purchase from our website: https://www.alfaaltrading.com.
⚖️ Legal Compliance
This Privacy Policy is prepared in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and other relevant laws of the United Arab Emirates.
🔍 Quick Summary
- We collect your name, contact info, and order details to process your purchases.
- We do not sell your data to third parties.
- You can request, export, or delete your data at any time.
- Your payment data is handled securely by our payment gateway partners.
1. Definitions
- Account – your registered user account on our website.
- Cookies – small text files placed on your device to enhance site experience.
- Personal Data – data that can identify you (e.g. name, email, address).
- Usage Data – technical data like IP address, browser, visit duration.
- Service – our website and online store.
- You – the individual or legal entity using our website.
2. Data We Collect
a) Personal Data
- Name
- Email address
- Phone number
- Billing & Shipping address
- Order details
- IP address
b) Usage Data
- Device and browser info
- Pages visited, time on site
- Referral sources
3. How We Collect Data
- When you create an account
- During checkout or payment
- When contacting us or subscribing to emails
- Automatically through cookies and analytics tools
4. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your login/session
- Track shopping cart and orders
- Measure traffic and site usage
You can manage cookie preferences in your browser. A cookie notice is shown on your first visit, as required by law.
5. WooCommerce & Payment Data
Our website is powered by WooCommerce. During checkout, we collect:
- Name, address, and contact information
- Order and transaction details
- Device/browser info for fraud prevention
We do not store or process credit/debit card details. Payments are handled securely via third-party providers such as [insert gateway e.g., Network International, Stripe] in compliance with PCI-DSS standards.
6. How We Use Your Data
- To process and fulfill orders
- To manage your account and customer service
- To send order updates and marketing (if opted-in)
- To improve our website and services
- For legal or compliance requirements
7. Who We Share Your Data With
- Service providers (hosting, analytics, delivery, payment processing)
- Business partners or affiliates with your consent
- Authorities if required by law or to enforce legal rights
8. Returns & Refunds
When requesting a return or refund, we may require:
- Order ID
- Your contact details
This data is used solely for verification and resolution.
9. Your Rights
You may:
- Request a copy of the data we hold about you
- Ask us to correct or delete your personal information
- Withdraw consent for marketing at any time
To exercise your rights, contact: online@alfaaltrading.com
10. Data Retention
We retain your data:
- As long as your account is active
- To comply with legal obligations
- To process returns or audits
- For analytics (anonymous data only)
11. Children’s Privacy
We do not knowingly collect information from anyone under the age of 13. If you believe we have collected such data, contact us and we will delete it promptly.
12. Third-Party Links
Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please review their policies separately.
13. Security
We implement best practices to protect your data, including encryption, secure hosting, and access restrictions. However, no system is 100% secure.
14. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our site means you accept these changes.
15. Contact Us
If you have any questions:
📧 Email: online@alfaaltrading.com
📞 Phone: +971 43 44 0071
🌐 Contact Form