Frequently Asked Questions (FAQs)

Last updated: July 03, 2021


PLACING AN ORDERS

How do I order on alfaaltrading.com? 

  1. Browse the site for the product you require.

  2. Add the product to the cart.

  3. Proceed to the checkout.

  4. Follow the directions on payment.

  5. Await confirmation once payment has been done.

How do I know if my order has been successful?

Once your order has been accepted you will receive an email confirmation from alfaaltrading.com showing the details of the order you have just placed.

What documents will be required once I have ordered from alfaaltrading.com for receiving the delivery?

Delivery will be made to the address specified when you complete the order. At the point of delivery, identity verification of the Consignee by sighting either an original labor card, passport, driving license, Emirates ID, Free zone ID to support consignee verification, will be required by our courier partners.

Can I cancel my order?

You can cancel the order up to the point of shipping without any charges being applied. Unfortunately, once the product is shipped as per the cancelation terms in the T&Cs charges may apply. For assistance in this matter, please contact the customer service team who will be happy to assist in this matter.

CONTACT

How do I contact you?  

For further assistance you can contact customer service:

  • By email: online@alfaaltrading.com

  • By visiting this page on our website:  https://www.alfaaltrading.com/contactus

  • By phone number: +971 50 454 2724


SECURITY

Is it safe to use my Credit/Debit card with alfaaltrading.com?

When ordering from the alfaaltrading.com site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - An international standard for internet browsing security.

3D Secure payment gateway: 

alfaaltrading.com operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.

Will my details be shared with 3rd parties of alfaaltrading.com?

We respect the privacy of our valued customers and do not share any customer details with any third parties.

PAYMENTS

How can I pay with alfaaltrading.com?

Payments options are through Cash on Delivery, Credit, and Debits cards & Stripe as a payment method.

Will I receive a receipt for my purchase?

Yes, once the order has been accepted you will receive an email confirmation of your order with full details, you will also receive a physical copy of your product.

Does alfaaltrading.com store any credit/debit card details?

No credit and debit card details are stored by alfaaltrading.com.

Problems at the payment page: 

If for any reason you encounter problems at the payment page, we suggest that you contact customer services for assistance.

DELIVERY

Where does alfaaltrading.com deliver to?

alfaaltrading.com delivers across the UAE, however, some remote areas are restricted.

Visit this link to see the full list of restricted remote areas: https://drive.google.com/file/d/12h9gMooFGRJRIsRGI75bY2wVCnL_ecvk/view

What types of delivery does alfaaltrading.com have? 

alfaaltrading.com offers 1 type of delivery at present, courier delivery through our partner Lyve - One Click Delivery Services (UAE).

How much does the delivery cost?

Delivery charges are dependent on your location and are shown in your cart for your convenience.

Is it possible to schedule a specific delivery time?

Generally, we deliver within 48 working hours, the courier partner will contact you to arrange a suitable time.

International shipping, is it available?

alfaaltrading.com does not provide an international shipping service.

RETURNS AND CANCELLATIONS 

If I wish to return a product who do I contact?

Customer services are available to assist in any query you may have, they are available 6 days a week (Friday closed).

If I wish to cancel/return my products what do I do?

In these cases, please refer to the return and refund policy section for further information, you can also contact customer services for further assistance.

What is the timescale available if I wish to return my order?

alfaaltrading.com has a 7-day returns policy (Terms & Conditions apply), please refer to the return and refund policy page for further details or contact customer services for assistance.